Returns & Exchanges.

Didn't purchase the right product? No worries — we can exchange it within 30 days from the purchase date. Our customer service team will be able to assist with the exchange and can even help you decide on a different product.

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we accept returns of items that are in new, unused condition, with original tags attached, and in their original packaging. To initiate a return, please provide an original receipt/invoice or gift receipt. Returned items must be shipped back to us within 30 days from the date the order was originally shipped. Once we receive your return, we'll issue a credit to the original form of payment, and you'll receive an email confirmation once processing is complete. If you have any questions about our return policy, please don't hesitate to contact our customer service team.

We offer a hassle-free return policy, but returns do carry a flat fee: $19.99 per box for luggage, and $14.99 for non-travel items. We want you fully informed of these fees before you send anything back.

You can track the status of your return in your return confirmation email. Please allow 2–4 business days for us to process your return, and up to one week after that to see your refund on your original form of payment.

All perfume and fragrance sales are final. For hygiene, safety, and product integrity reasons, all perfumes, fragrances, and fragrance gift sets purchased from Bugatti Collections are final sale and are not eligible for returns or exchanges, whether opened or unopened. If your fragrance arrives damaged, defective, or incorrect, please contact our Customer Care team at service@bugattigrp.com with your order number and photos of the item and packaging. Our team will review the issue and assist you with an appropriate resolution.