frequent questions

Check your shipping confirmation to see whether the order was sent in multiple packages. If not, contact Customer Care with your order number and details of the missing item.

Email service@bugattigrp.com with your order number and a photo of the item received. Our team will provide instructions to resolve the error.

Contact Customer Care as soon as possible. We will do our best to accommodate changes before processing or shipment. Once shipped, modifications may no longer be possible.

Yes. Enter the desired shipping address during checkout and verify both addresses for accuracy.

Tracking may take time to update after shipment, especially during busy periods. If it has not changed for several business days, contact Customer Care.

Check your delivery location, household members, and neighbors who may have accepted it. You can also contact the carrier. If the package is still missing, email service@bugattigrp.com with your order number and tracking information so our team can investigate.

This site ships within Canada only. Shopping from the United States? Visit our US site for USD pricing and US shipping.

Full shipping rates, carriers, and estimated delivery windows are on our Shipping page — worth a look before you check out.

We offer free shipping on all orders over 69$.

If order is then that, we charge a flat rate of 9.99$ for ground shipping.

Once your return is received and inspected, our team will review it for eligibility. Approved refunds are issued to the original payment method. Posting time varies by bank or payment provider.

Original shipping charges are generally non-refundable for standard returns, except where required by law or where Bugatti Collections is responsible for an order issue. Applicable return shipping fees will be communicated during the return process.

Contact customercare@bugattigrp.com as soon as possible with your order number, a description of the issue, and clear photographs of the product and packaging. Our team will review your request and assist with an appropriate resolution based on the circumstances and applicable consumer protection laws.

We want you to love what you ordered. Full eligibility windows, conditions, and how to start a return are on our Returns page.

Purchases made during the holiday season get extra time: items bought between November 15 and December 24 can be returned through January 15 of the following year.

If your order included a free gift with purchase, it needs to come back with your return. If it's missing, its retail value will be deducted from your refund — so hang onto it until your return is final. As with any return, everything must be unused and in its original packaging.

For hygiene, safety, and product integrity reasons, all perfumes, fragrances, and fragrance gift sets purchased from Bugatti Collections are final sale and are not eligible for returns or exchanges, whether opened or unopened.

If your fragrance arrives damaged, defective, or incorrect, please contact our Customer Care team at service@bugattigrp.com with your order number and photos of the item and packaging. Our team will review the issue and assist you with an appropriate resolution.

Sale merchandise may be eligible for return if it meets our standard return conditions. Items specifically identified as final sale are not eligible for returns or exchanges. Please review the product details and applicable return conditions before purchase.

Contact Customer Care to review available options. Exchanges are subject to product availability and our return and exchange policies. Final-sale items, including perfumes and fragrances, are not eligible for exchanges.

Review the Warranty page for the applicable coverage and claim process. Have your proof of purchase, product details, and clear photos of the issue ready. Our team will assess the claim under the relevant warranty terms.

Airline handling damage is generally not a manufacturing defect. Report travel-related damage to the airline promptly and follow its baggage claims process. Consult the Warranty page for exclusions.

Warranty coverage is intended for eligible manufacturing defects. Normal wear, cosmetic damage, misuse, accidental damage, and improper handling may be excluded. Check the warranty terms for your product.

Retain your receipt or order confirmation. Proof of purchase may be needed to confirm purchase date and eligibility.

Four easy ways to reach us: chat live via the speech-bubble icon at the bottom of any page, email our Customer Care team at service@bugattigrp.com, call 1-844-832-2555 (Monday–Thursday 8:00 AM–5:00 PM EST, Friday 8:00 AM–3:00 PM EST), or use the form on our Contact page.

Every bugatti email has an unsubscribe link at the bottom — one click and you're out. You can also email us and our Customer Care team will take care of it for you.

We're always open to new partnerships — email us at marketing@bugattigrp.com and tell us about yourself.

Yes. Enter the recipient’s shipping address
at checkout. Standard return eligibility and final-sale exclusions still apply
to gifts, including perfumes and fragrances.

Shop through bugatticollections.com and
inspect promotional messages carefully. If a message looks suspicious, contact
Customer Care to verify it. Never send your password or complete payment card
information by email.

Most Bugatti luggage combination locks are
initially set to 0-0-0. Follow the instructions supplied with your model, since
reset mechanisms vary. Test the new combination before traveling. Contact
Customer Care for model-specific assistance.

TSA locks don't use a separate key for you — they have a keyhole that TSA agents share a master key for. That means they can inspect and re-lock your bag during security screening without cutting your lock or damaging your case.

Every airline sets its own size, weight, and quantity limits — most accept up to 22 x 14 x 9 inches, but always confirm with your airline before you fly. Our Shop Luggage by Airline page can help you match a piece to your carrier's specs.

Yes — every bugatti bag and luggage piece is backed by our warranty program. Full coverage details and how to file a claim are on our Warranty page.

Contact Customer Care with your model,
proof of purchase if available, and photos of the part. Our team can advise
whether a compatible replacement or repair option is available, subject to
availability.

Wipe the exterior with a soft damp cloth
and mild soap. Avoid harsh chemicals and abrasive cleaners. Spot-clean fabric
luggage gently and allow it to dry fully. Follow any model-specific care
instructions.

Store luggage clean and dry, away from
direct sunlight and extreme temperatures. Avoid stacking heavy objects on it.
Nest smaller cases inside larger ones when the set is designed for nesting.

Is Bugatti luggage waterproof?

Hardside luggage has a structured shell
that maintains its shape. Softside luggage uses flexible fabrics and may offer
exterior pockets and more packing flexibility. Choose based on your travel and
storage preferences.

No. Perfumes and fragrances are final sale, opened or unopened, except where required by applicable law or where the product arrives damaged, defective, or incorrect.

Yes. Perfume and fragrance gift sets are final sale, whether opened or unopened. Contact Customer Care if a set arrives damaged, defective, or incorrect.

Contact serivce@bugattigrp.com as soon as possible with your order number, a description, and photos of the product and packaging. Keep the original packaging until your request is reviewed.

No. Fragrance purchases are final sale and cannot be exchanged based on scent preference. Review the scent notes and description before purchasing.

Keep fragrances in a cool, dry location away from direct sunlight, excessive heat, and humidity. Close bottles tightly after use.