Shipping & returns.

All orders are processed within 1-2 business days. Expected delivery time with standard shipping is 2-8 business days across Canada and 3-10 business days across the United States. To track the status of your order, click Track My Order. Once an order is processed and shipped, you'll receive an email with your tracking number and a link to the carrier's site to trace your parcel.

We use all major carriers and local courier partners. You'll be asked to select a delivery method at checkout.

Not at the moment — we currently ship within North America only.

Yes, we do!

You'll find the start-ship date for your pre-order on your order confirmation and on the product page. You can also contact our customer service team and they'll be glad to help.

Orders can ship from any of our multiple warehouses across Canada and the United States.

US shipments may be subject to import taxes, customs duties, and other fees, which are determined once the package arrives in your country. Any additional charges for customs clearance are the customer's responsibility. Unfortunately, we have no way of calculating these fees in advance.

Didn't purchase the right product? No worries — we can exchange it within 30 days from the purchase date. Our customer service team will be able to assist with the exchange and can even help you decide on a different product.

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we accept returns of items that are in new, unused condition, with original tags attached, and in their original packaging. To initiate a return, please provide an original receipt/invoice or gift receipt. Returned items must be shipped back to us within 30 days from the date the order was originally shipped. Once we receive your return, we'll issue a credit to the original form of payment, and you'll receive an email confirmation once processing is complete. If you have any questions about our return policy, please don't hesitate to contact our customer service team.

We offer a hassle-free return policy, but returns do carry a flat fee: $19.99 per box for luggage, and $14.99 for non-travel items. We want you fully informed of these fees before you send anything back.

You can track the status of your return in your return confirmation email. Please allow 2–4 business days for us to process your return, and up to one week after that to see your refund on your original form of payment.